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Privacy Policy

This page describes how personal data of users who visit the website accessible at the following address are processed, in accordance with Legislative Decree no. 196/2003 and Regulation (EU) 2016/679 (hereinafter the “Regulation”): https://www.campingsantostefano.it/en/.

Users are informed that, following consultation of this website, data relating to identified or identifiable persons may be processed.

This information does not apply to other websites, pages or online services that may be accessed via hyperlinks published on this site.

Data Controller

The Data Controller is The Knight’s Secret S.R.L., with registered office in Castellana Grotte (BA), Largo Portagrande, 28 (Email: info@campingsantostefano.it, Certified email (PEC): theks@pec.it, Phone: +39 335 743 7291), hereinafter also referred to as the “Controller”.

Source of Data and Types of Data Collected
  1. Data provided by the User
    The Controller collects personal data voluntarily provided by users.

    a) When subscribing to the newsletter service, identification and contact data may be collected (e.g. name, surname, email address).

    b) When sending communications via contact forms or contact details available on the website, the Controller acquires the data necessary to respond, as well as any personal data included in the message.

    c) When using online booking services, the Controller may collect identification data, contact details, information relating to the requested stay, data necessary for managing the contractual relationship and any additional information voluntarily provided by the user.

  2. Browsing data
    The IT systems and software procedures used to operate this website acquire certain personal data during normal operation, the transmission of which is implicit in the use of Internet communication protocols.

    This category includes IP addresses, domain names, URI addresses of requested resources, request time, method used, size of the response file and other technical parameters.

    Such data are processed for:

    • obtaining anonymous statistical information
    • verifying the correct functioning of the website
    • ensuring system security

    The data are retained for the time strictly necessary and in any case no longer than 7 days, unless required for judicial investigations.

  3. Cookies and tracking technologies
    The website uses technical cookies and, subject to consent, profiling and third-party cookies.

    Cookies allow the proper functioning of the website, improve user experience and enable traffic analysis.

    For more information, please refer to the Cookie Policy.

Purposes of Processing

Personal data are processed for the following purposes:

  1. sending informational and promotional communications (newsletter);
  2. profiling and personalization of offers, subject to user consent;
  3. managing user requests;
  4. managing bookings and related services, including administrative and accounting obligations;
  5. preventing fraud, abuse and managing disputes;
  6. complying with legal obligations.
Booking Services and External Platforms

Some services available on the website, particularly mobile home bookings, are managed through external platforms provided by third parties (e.g. TeamSystem).

To complete the booking, user data may be transferred to such platforms.

These providers may act:

– as data processors appointed by the Controller
– or as independent data controllers

The Controller does not exercise direct control over processing carried out independently by such parties and disclaims any liability in this regard. Users are therefore invited to consult the respective privacy policies of such platforms.

Payment Services

Payments related to services may be processed through external payment platforms (e.g. Stripe, PayPal or banking circuits).

Payment data are not stored or processed directly by this website, but are handled by the relevant payment service providers.

These providers may process data on servers located outside the European Union, ensuring adequate levels of protection in accordance with applicable regulations.

Legal Basis for Processing

Data processing is based on:

  1. the data subject’s consent;
  2. performance of a contract or pre-contractual measures;
  3. compliance with legal obligations;
  4. legitimate interest of the Controller.
Recipients of Data

Personal data are not disclosed to unspecified parties.

They may be communicated to:

– authorized personnel of the Controller
– technical service providers (hosting, IT services, booking systems, payment platforms)
– public authorities where required by law

Data Transfers

Personal data may be transferred to third countries or international organizations only when necessary for the provision of services, in compliance with GDPR safeguards.

Data Retention
  • marketing data: up to 24 months;
  • profiling data: up to 12 months;
  • booking and contractual data: in accordance with legal and tax obligations;
  • data related to disputes: for the duration of the dispute.

If users provide unnecessary data, the Controller will delete them as soon as possible.

Data Subject Rights

Users may exercise the following rights at any time:

  • access to personal data;
  • rectification or completion;
  • erasure;
  • restriction of processing;
  • data portability;
  • objection to processing;
  • withdrawal of consent.

Requests can be sent to:

Email: info@campingsantostefano.it
Certified email (PEC): theks@pec.it

Users also have the right to lodge a complaint with the supervisory authority:
www.garanteprivacy.it

Refusal to Provide Data

Failure to provide necessary data may result in the inability to deliver the requested services.

Automated Decision-Making

The Controller does not carry out automated decision-making processes.

Last updated: 30/03/2026